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Xfinity Residential Service Agreement

Comcast may revise this Policy from time to time by posting a new version on the Site at or one of its successor URLs (the “XFINITY Site”). Comcast will use reasonable efforts to notify customers of changes to this Policy, including sending announcements by email or posting information on the XFINITY website. Revised versions of this policy will be effective immediately upon posting. Accordingly, customers of the Service should read all Comcast announcements they receive and periodically visit the XFINITY website and review this Policy to ensure that their activities comply with the latest version. You can send questions about this policy to and report violations of it. To report child exploitation or any other child-related incident on the Internet, go to The Service may not be used to communicate or distribute emails or other forms of communication that violate Section I of this Policy. As described in Section III of this Policy below, Comcast uses appropriate network management tools and techniques to protect customers from receiving spam and sending spam (often without their knowledge from an infected computer). Comcast`s anti-spam approach is explained in the FAQ under “What does Comcast do about spam?” under use the Service for purposes other than the personal, non-commercial residential area (except for your individual use for telework); I have the same question as the original poster. No URL has been included and the URL you inserted is decidedly not useful. Comcast simply said they are changing the agreement without providing ANY details about what they are changing, leaving it to the customer to go through tons of text comparing before and after to find out what has been changed.

Extremely useless, and to make matters worse, it is almost impossible to have a living person on the phone who can help. If you have any questions about these disclosures, if you do not find what you are looking for, or if you have any other concerns about the Xfinity Internet service, please contact us. Comcast will review all submissions and respond promptly. You can learn more about the XFINITY WiFi services provided by Comcast by visiting the portal at In the event that certain provisions of this Policy may not apply to all uses of XFINITY Identified Wifi services, we will explain these exceptions in the FAQ under This probably has something to do with how they can charge us more when we have their services in a residence. Unless otherwise specified in this Addendum, the terms of the Agreement will continue to apply to the XFINITY Internet Service. Comcast reserves the right to immediately suspend your Service or apply other interim measures to your Service in its sole discretion, or terminate your Service Account and terminate the Subscription Agreement if you violate the terms of this Policy or the Subscription Agreement, or if anyone else you authorize to access the Service violates this Policy. In this case, Comcast also reserves the right to downgrade, suspend or terminate other Comcast Services you receive. Use of the XFINITY Internet service. As long as you subscribe to the XFINITY Business Pack and notwithstanding anything to the contrary in the Agreement, you may use your XFINITY Internet Service for commercial purposes at home. In addition to the Acceptable Use Policy posted under (or successor URL), your use of the XFINITY Internet Service is subject to Comcast`s Acceptable Use Policy for Business Services published at (or any successor URL).

In the event of any conflict, Comcast`s Acceptable Use Policy for Business Services shall prevail. The need to take care of network management is not limited to Comcast. In fact, all major ISPs manage their networks. Many of them use the same or similar tools to Comcast. If the company did not manage its network, its customers would be exposed to the negative effects of spam, viruses, security attacks, network congestion, and other risks and degradations of the service. Through responsible network management, including the enforcement of this policy, Comcast can provide the best possible high-speed Internet experience to all of its customers. Visit the Comcast Network Management page at for more information. Users of the Service and copyright holders should refer to the Comcast Digital Millennium Copyright Act (DMCA) Policy under to learn more about how Comcast handles notices of alleged copyright infringement and its Repeated Infringement Policy. All private Internet customers of XFINITY (the “Customer”, “the User”, “you” or “your”) and all other users of the Service must comply with this Policy.

Your inability or inability by others to comply with this Policy may result in the suspension or termination of your Service Accounts or their Service Accounts. Therefore, you must take steps to ensure that others you authorize to use your Service are aware of this Policy and agree to abide by it. If you are unwilling to comply with this Policy, you must immediately stop using the Service and notify Comcast so that it can close your account. Comcast reserves the right to investigate alleged violations of this Policy, including collecting information from the user(s) concerned and the complaining party, if any, and investigating hardware and data on Comcast`s servers and network. During an investigation, Comcast may suspend the affected account(s) and/or remove or block material that may violate this Policy. You expressly authorize and agree that Comcast and its suppliers may cooperate with (i) law enforcement authorities to investigate alleged violations of the law, and (ii) and system administrators of other Internet service providers or other computer networks or facilities to enforce this Policy. Upon termination of your service account, Comcast may delete all files, programs, data, emails, and other messages associated with your account (and all sub accounts). In any case, you are solely responsible for the security of all devices you connect to the Service, including third-party devices that provide or contain Communication Services, including any data stored or shared on that device. It is also your responsibility to protect customer`s equipment and any other equipment or programs on the Premises that are not provided by Comcast and that connect to the Service from external threats such as viruses, spam, botnets and other intrusion methods. Comcast strives to provide consumers with accessible and easy-to-understand information about the services we offer so that they can make informed decisions about which services best meet their needs. In keeping with this purpose, we have designed this site as a unique place where consumers and others can access and view policies, agreements and other relevant information about these services. Disrupt computer networks or telecommunications services to users, hosts or networks, including but not limited to denial-of-service attacks, network flooding, service overload, improper entry and abuse of operator rights, and attempts to “crash” a host; or Comcast prefers to notify customers of inappropriate activities and give them a reasonable amount of time to take corrective action…

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